Cookie and privacy policy

Cookies?

What are cookies?

Cookies are small pieces of text that are automatically stored on your computer, tablet, smartphone, etc. Their purpose is to make the website work properly, but they often contain personal data as well. However, they cannot be used to identify you as a person.

Why do we use cookies?

So that the website works quickly; the website recognizes your browser; your personal settings are maintained; etc.

What types of cookies do we use?

First, we use necessary cookies, which ensure that the website functions properly. These cookies enable different parts of the website, such as filling out contact forms or navigation, to function properly. If you disable necessary cookies, certain parts of the website may no longer work.

We also use performance cookies, which help us understand how you as a visitor interact with our website. This allows us to continuously improve our website for your convenience. Through these cookies, we can, for example, identify problems you might have encountered while using our website (error messages etc.).

We also use functional cookies, which ensure that you as a user have a good browsing experience. They allow our website to function well and remember your preferences. Thanks to these cookies, your username and language are automatically maintained, for example.

Moreover, we may also use embedded content, which is when we show a piece of another website on our own website without actually moving this content. This is done through a link where you can already see the content of this link without having to click on it first.

Can I disable these cookies?

Yes. This can be done by changing your browser settings via the help function. There you can choose to no longer use cookies. You can also delete already stored cookies from your browser.

How do I disable these cookies?

This depends on the browser you use:

Google Chrome For more information click here.

Internet Explorer For more information click here.

Safari For more information click here.

Mozilla Firefox For more information click here.

Privacy Policy This privacy policy ("Privacy Policy") governs the processing of your personal data as part of your use of our Website (the "Website") and related services (collectively referred to as the "Services"). This processing is carried out by us as the data controller, with registered office at Halensebaan 121, 3290 Diest ("we", "us"), registered in the KBO under number 0767.986.909, in accordance with applicable data protection legislation.

By using our website or services, you agree that you have carefully read this Privacy Policy and accept it without reservation. We reserve the right to regularly modify the Privacy Policy at our own discretion. Such changes will be communicated via the Website. 'Cookies' or similar technology may be used as part of the website or services. Cookies are text files placed on the hard drive of a device, containing certain information, including sometimes personal data. For more information about the use of cookies, you can find it in our cookie policy. This Privacy Policy was last updated on 05/02/2025.

What data we process and why When you use the Website and/or Services, we process personal data relating to you:

When? Use of Services or use of Website What? Identification data Why (purpose)? Processing of request Legal basis? Legitimate interest

When? Contacting us or ordering gift voucher Why (purpose)? Following up with related information and additions Legal basis? Consent

In principle, we obtain the above-mentioned personal data directly from you. In addition to the above, we may also process your personal data:

• To provide you with personalized and efficient information about products and services you request, either via the website, email, telephone, or social media channels.
• To process your personal data so we can provide correct service.
• For direct marketing purposes, i.e., to provide you with targeted communications, promotions, offers, and other advertisements from us or our selected partners. We will ask for your consent for this.
• To perform statistical analyses to improve our Website and/or Services, or develop new products or services.
• To provide to a financial institution or payment service provider, to enable your bank and the payment service provider to fulfill their obligations.
• To transfer to the police or judicial authorities as evidence of possible crimes or if there are well-founded suspicions of an unlawful act or crime committed through your registration with or use of the Website or Services.
• In the context of a possible merger with, acquisition of/by, or division by a third party, even if that third party is located outside the EEA.

If and when your registration on the website or use of the website or services can be considered (a) a violation of the terms or intellectual property rights, (b) a threat to the security or integrity of our services, (c) a danger to the Website or Services or systems of us or our subcontractors due to viruses, Trojan horses, spyware, malware, or any other form of malicious code, or (d) is illegal or unlawful, discriminatory or offensive in any way, we may process your data in the interest of ourselves, our partners, or third parties.

Do we share your data?

We may rely on external processors to provide you with the best possible website. We ensure that third-party processors may only process your personal data on our behalf and upon written instruction from us.

We will not transfer your personal data in an identifiable manner to third parties if this is not required to provide the services, without your explicit consent.

We may transfer anonymized data to other organizations that may use this data to improve products and services and organize marketing, presentation, and sales of products and services on a customized basis.

Where do we process data?

We ourselves and our external processors will only process your identifiable personal data in the European area.

We may transfer your anonymized data to organizations outside the European area. If such a transfer takes place, we will ensure that appropriate safeguards are in place to ensure the safety and integrity of your personal data, and that all rights regarding personal data that you might enjoy under applicable law are guaranteed.

How we process data We will do our utmost to process only the personal data necessary to achieve the purposes stated in this policy. We will process your personal data in a lawful and transparent manner. Also, we will do our utmost to keep personal data accurate and up-to-date.

Your personal data will only be processed until you withdraw your consent for its processing. This withdrawal of consent may imply that you can no longer use the website services in whole or in part. If you have registered with our website, we will delete your personal data when you delete your profile, unless a legal or regulatory obligation or a judicial or administrative order would prevent this.

We will take appropriate technical and organizational measures to keep your personal data secure against unauthorized access or theft and against accidental loss, manipulation, or destruction. Access by our personnel or personnel of our external processors is only possible on a need-to-know basis and is subject to strict confidentiality obligations.

Your rights regarding personal data You have the right to request access to all personal data we process about you. However, requests for access that are clearly submitted with the aim of causing nuisance or harm to us will not be processed.

You have the right to request that any personal data about you that is incorrect or inaccurate be corrected free of charge. If you have registered on our website, you can correct much of this data yourself via your profile. If such a request is submitted, you must also attach to this request proof that the personal data for which correction is requested is incorrect.

You have the right to withdraw your previously given consent for the processing of your personal data. This can be done by sending an email.

Instead of deletion, you can also ask us to limit the processing of your personal data if (a) you dispute the accuracy of that data, (b) the processing is unlawful, or (c) the data is no longer needed for the stated purposes, but you need it to defend yourself in legal proceedings.

You have the right to object to the processing of data if you can demonstrate that there are serious and justified reasons related to special circumstances that warrant such objection. However, if the intended processing is identified as direct marketing, you have the right to object to such processing free of charge and without justification.

When your personal data is processed based on consent or based on a contract and the processing is done by automated means, you can receive your provided personal data in a structured format.

If you wish to submit a request to exercise one or more of the rights mentioned above, send an email. This request must clearly state which right you wish to exercise and why. It must also be dated and signed and accompanied by a digitally scanned copy of your ID card. If the request proves to be well-founded, we will grant it as soon as reasonably possible and at the latest thirty (30) days after receipt of the request.

If you have a problem with the processing of your personal data by us, you can always contact us. If you remain dissatisfied with our response, you can file a complaint with the competent data protection authority.